Through the use of case studies, this resource shows how to revamp an existing service, as well as how to create one from scratch. Covers key issues such as: Introducing the concept of the e-information service, kinds of information services to provide, analyzing the customer base and the kinds of information they need, budgeting, staffing, and competing. Also includes an illustrated glossary of sample electronic services and a list of further information sources.

October 2003/hardbound